Transactel Launches Operations in Nicaragua

Apr. 6, 2011 - Transactel, an outsourcing company of Guatemalan-Salvadoran origin, recently launched operations in León, Nicaragua. The call center provides services such as technical support, information and customer care for CLARO, a leading Mexican company in the telecommunications field.

This strategic alliance has strengthened over the past eight years and started with mutual support in loan recovery services mainly in Guatemala. Nowadays, Transactel has broadened its Business Process Outsourcing (BPO) portfolio in its facilities in León and Managua.

According to Guillermo Montano, CEO of Transactel, the company has the capacity of adapting to the requirements of its customers as quickly as necessary, providing a higher quality customer service for CLARO’s clients in Nicaragua.

The company represents an important investment in Northwest Nicaragua as it is the first company of this industry to establish in the region, benefitting from the wide availability of highly qualified human resources in this city, known for its university tradition. It also represents a large source of employment, as it has approximately 250 employees among its two facilities.

"We have found León to be a dynamic city with people who are academically prepared, committed to their work; young students who want to improve and most importantly who have a positive attitude and commitment to the company. We are proud to be the first contact center in León and look forward to growing together", stated Montano.

Nicaragua stands out as an attractive emerging destination for contact centers and BPO companies looking to expand their operations in order to increase their global competitiveness. There are currently 11 companies providing BPO services in the country, altogether employing over 3,000 young and talented professionals.

Transactel began operations in 1995 in Guatemala as a mortgage portfolios management company. In 2004, it positioned itself as a pioneer in the call center industry in Guatemala and managed to expand its operations in other cities and countries in the region. Transactel currently employs around 5,200 people and has presence in Guatemala, El Salvador, Honduras, and Nicaragua.

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